![]() Two end-to-end proccesses have been implemented with the monitoring software nJAMS (a product of Integration Matters). Therefore, ajustments tot the system were made in the configuration and the BWPM product was upgraded to a new and improved version. This caused the server to be packed which resulted in failure. For example, not only the errors but also the well performing messages were monitored and saved. The review showed several performance issues. Together with Integration Matters we have reviewed the existing BWPM product (a product of Integration Matters sold by TIBCO). To avoid such situaties the energy provider was looking for a monitoring solution that would monitor the whole end-to-end chain, to quickly locate problems and even to prevent them. A result of such a problem can be that the client portal gets unreachable and unsatisfied customers start calling. Whenever problems were not found this had large consequences for the business. The chance that you miss something in a logfile is high. That took time and the origin of the problem was found too late, or even not at all. Problems were not being foundĮvery application manager then had to go through each of his logfiles to find the mistake. Whenever something went wrong people had a hard time figuring out where the problem was situated and often did not find the problem at all. The applications surrounding the BW were not being monitored. This product only showed what went in and out of the Business Works. For TIBCO BW they had Business Process Monitoring (BWPM) installed. Untill now monitoring was only performed on a application/platform level. A Dutch energy provider was looking for a monitoring solution which would provide insight in the end-to-end processes.
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